Every second counts, if one of your machines gives you problems. Of course, we know how important it is for you to keep production running – and that’s exactly why we developed the KUPER service app based on the FLUX Remote software.
To use the app, log in via our service portal and get the right contact person and an assigned access token. With the token you can dial in via a smartphone or a tablet (Android and iOS) with the FLUX Remote app.
In the virtual room (augmented reality) our KUPER experts can then give you detailed instructions for troubleshooting thanks to the camera in the mobile device via markers and arrows. You can also mark the area where you believe the problem is. The KUPER service technicians can then provide assistance without delay, for example if it is only a matter of adjusting tools or dosing units. Otherwise, our KUPER experts can define the error and immediately send you the necessary spare parts or send out a KUPER technician.
The setup costs for the app are reasonable and pay for themselves rapidly thanks to the time and money you save. You save downtime, traveling expenses, travel time and nerves. Kuper practical.