Service

Noticeably reliable,
incredibly helpful.

The service team at KUPER provides reliable support for woodworking and industry.

Our customer service makes all the difference. We offer customers a wide range of services: For more efficient, profitable and dependable manufacturing.
Our support team is there for you whenever you need us. We offer personalized consulting, expert knowledge of woodworking and packaging technology, and rapid emergency support.

The support team at KUPER will ensure that everything runs smoothly for you, whether assembly and commissioning, inspections and servicing, or machine and company relocation. We round off our support with practical training and efficient remote maintenance. Not only that, but we go beyond routine services. We can provide financial planning for your site, manufacturing support during operation, or maximize your day-to-day business efficiently.
We have regional KUPER support offices all over Germany. And our KUPER service teams are there for you beyond Germany’s borders too.

Stress-free planning and securing financial advantages

Our package deals offer you special discounts on services and spare parts.
Experience peace of mind with our service contracts! If you decide on the option “full-service machinery”, you can be sure to be first in line.
Don’t worry about unexpected downtime, we’ve got your back.

Services	Maintenance Standard	Maintenance Plus	Full-Service Stand-Alone Maschines	Full-Service Machinery
Appointment in advance	x	x	x	x
Determination of the desired date at the beginning of the year	x	x	x	x
Documentation of current/maintenance condition	x	x	x	x
Renewed machine instruction	x	x	x	x
Review of target/actual status	x	x	x	x
Implementation of manufacturer maintenance work	x	x	x	x
Incl. 2h repair work on site	x	x	x	x
Discussion of maintenance and adjustment work	x	x	x	x
Recording of replacement/wear parts	x	x	x	x
Offer of spare parts/measures	x	x	x	x
Maintenance kit (lubricating oils, greases, filters, small parts)		x	x	x
Wear part kit in advance (includes all wear parts)			x	x
Kuper veneer guillotine oil change after 2-year interval		x	x	x
Special discount for services resulting from the inspection			x 3% from a machine value of 300,000	x 5% from a machine value of 600,000
Discount on original Kuper spare parts			x 3%	x 5%
Remote Control (Video/Tele/Chat)			x 1 hour free of charge	x no hotline charges
Callback after 1h by an expert (Mon-Thu 7.00-16.00 Fri 7.00-12.00)			x	x
Travel costs Technician hour discount for unscheduled assignments			x 3% discount on travel costs	x 5% discount on travel costs
Travel costs for maintenance appointment incl.		x	x	x
On-site technician costs for short-term assignments			x 3%	x 5%
Maintenance seal of approval incl. protocol	x	x	x	x
Invoicing January			x	x
Invoice after service provision	x	x

Request Service Agreement

Service portfolio

Customized products, reliable service.

Spare Parts Shop

Overview

Our services at a glance.

You will find an overview of our services here. Get in touch with us for further details and specific queries about our services.

Assembly and commissioning

Our seamless processes ensure rapid utility.

Kuper training center

A business is only as strong as its employees. Our training will ensure you are ready for anything. We can even come to your site or you can visit our KUPER training center.

Remote maintenance

We are fast because we leverage digital technology to break down barriers.

Machine and company relocation

Whether it be the relocation of an entire factory or ‘just’ one machine: We will support you and provide efficient services – without interrupting operations.

Manufacturing support and optimization

Does your manufacturing leave a lot to be desired? Our experienced specialists will support you, analyze your current operations, and provide you with expert advice to enhance your manufacturing systems. And we cater for legacy equipment too.

More on manufacturing support and optimization

Repairs on our site

Downtime is stressful. If you have repairs that aren’t routine, we carry them out for you on our site. That will save you costs and ensure your remaining manufacturing systems to stay up and running.

Inspection and maintenance

We are dependable because we guarantee that problems won’t arise in the first place.

Technical hotline

If you have questions, we are always willing to lend you an ear. Whether you need help with a machine, technical information, special configurations or spare parts; we will provide you with rapid support.

Spare parts service

We use intelligent systems to ensure availability and quick delivery; from stock and procurement to remanufacture.

Electrical DGUV V3 conformity testing

Only engineers who are qualified in accordance with TRBS 1203 are permitted to test electrical equipment for DGUV V3 conformity. We are happy to take this task off your hands, so you can focus on your business.

More on electrical DGUV V3 conformity testing

FLUX Remote app

Remote maintenance and machine servicing is even easier with the FLUX Remote app, especially for you.

Modernizations and renovations

New purchases can be expensive and time-consuming. To save you money and avoid a changeover phase, we check whether your machines are suitable for upgrades or modernization.